Customer Rights And Complaint Resolution Procedure And Customer Complaint Form printable pdf download

Workforce Solutions East Texas

Customer Rights and Complaint Resolution Procedure and Customer Complaint Form

Participating in workforce services administered by the Texas Workforce Commission (Commission) or

Workforce Solutions East Texas Board (Board) grants you the right to file a complaint regarding your

workforce services. These rights are guaranteed through the Commission’s complaints, hearings and appeals

procedures* at 40 TAC, Chapter 823. *This complaint process does not pertain to matters alleging violations

of nondiscrimination or equal opportunity requirements under the Workforce Investment Act (WIA) or matters

governing job service related complaints.

The Complaint Process:

What is a complaint?

A complaint is a written statement alleging a violation of any law, regulation, or rule relating to any federal- or

state-funded workforce service. If you have received an adverse action or want to file a formal complaint

about workforce services you are first encouraged to discuss the adverse action or complaint with Texas

Workforce Center staff where the complaint originated.

Who may file a complaint?



Texas Workforce Center customers – Individuals who have applied for or are eligible to receive federal- or

state-funded workforce funded services administered by the Commission or the Board. These services

include child care; Temporary Assistance for Needy Families Choices; Food Stamp Employment

&Training; Project Re-Integration of Offenders; WIA Adult, Dislocated Worker, and Youth; and

Eligible Training Providers receiving WIA funds or other funds for training services.



Other interested parties affected by the Texas workforce system, including sub recipients. These

individuals may be child care or other service providers that have a received a written statement issued by

the Board, a Texas Workforce Center, or the Agency relating to an adverse action, or a provider or

contractor, related to denial or termination of eligibility, under programs administered by the Agency or

the Board.



Previously employed individuals who believe they have been displaced by a Texas Workforce Center

customer participating in work-based services such as subsidized employment, work experience, or

workfare.

How do I file a complaint?



Complaints must be in writing using the attached complaint form.



Complaints must be filed within 180 days of the alleged violation.



Complaints must be mailed to:

Hearing Officer

Workforce Solutions East Texas

3800 Stone Rd.

Kilgore, TX 75662

Board complaint procedures are available upon request.

WDA Form # 0209

Customer Rights And Complaint Resolution Procedure And Customer Complaint Form