Customer Complaint Form
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1
2Horizon Power
PO Box 1066, BENTLEY DC WA, 6983
Phone 1800 267 926 (residential) or 1800 737 036 (business)
Facsimile 1800 420 998
Email .au
Customer complaint form
We strive to provide you with the highest level of service at all times. If this has not been the case, or if we have not handled something
to your satisfaction, please detail your concerns below.
Your details
Title (eg Mr, Mrs):
Surname:
First names:
Horizon Power account number:
Account address:
Suburb:
Postcode:
Your preferred contact number during business hours:
Email:
Category
Please tick the box which best reflects the issue:
Billing and accounts
Reconnection
Customer transfers - transfer from one retailer to another, eg delays
Marketing
Other
Connection
Disconnection
The issue
Please tell us clearly where we failed to meet your expectations. (add extra pages if necessary, and attach copies of relevant
documents)
1
11/12
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Parent category: Legal