Care Manager Job Description
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1SAMPLE: Care Manager Job Description
REQUIREMENTS
Educational/Knowledge Requirements: Relevant experience in care management (e.g.,
group sessions) desired. Ability to interact with physicians and other health care professionals in
a professional manner. Working knowledge of physical health and behavioral health medications.
Proficient in Microsoft Office and Excel.
Licensure/Certification: Valid RN licensure, MSW, or BS level with relevant psychosocial
experience
RESPONSIBILITIES
Work in a manner that supports the mission and vision of the Clinic and performs in accordance
with system-wide competencies and behaviors.
Visit, educate, and serve as a resource to providers on patients who are suffering from mental
disorders
Dialogues with general medical providers (PCPs) in order to educate them concerning
behavioral health disorders and treatment option availability for the members they serve.
Serves as a linkage between PCPs and patients’ mental health provider to improve
coordination of services and information flow.
Provides self-management support
Provides ongoing phone contact with patients.
Provides coordination and linkage to general medical services.
Works with patients’ providers to customize services to best meet members’ needs within the
parameters of available services.
Coordinates, reviews and maintains daily logs for reporting purposes and for weekly review.
Meets with patients, primary care and behavioral health providers, and other staff as needed
to develop and coordinate treatment plans; meets with patient family members if needed.
Interfaces with and refers patients to other supportive services as appropriate
Attends regular meetings with study staff.
Utilizes supervision: identifies and reports to PI clinical, utilization and outcomes issues.
Identifies provider issues and recommendations for improvement.
Participates in CQI activities and provider training, and participates in professional
development activities.
Amy Kilbourne, PhD
SMAHRT Study PI
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