Receptionist Job Description printable pdf download

Receptionist Job Description

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JOB DESCRIPTION

Title:

Receptionist

Classification:

Receptionist or Secretary/Receptionist

Major Responsibilities:

To welcome visitors and clients, receive and route telephone calls, and provide

clerical support in an office or Family Service Center.

Supervision Received:

On-going direct supervision from Office Manager and/or designated supervisor.

Position Characteristics:

Work is generally routine; most tasks are well defined, but with considerable

variation; some phases of the work are less well defined and may require

independent action.

Duties and Responsibilities:

Welcomes visitors to the office, assists them in making appointments, assures

their comfort and directs them to the proper staff or service; maintains a calendar

of staff location and appointments as needed.

Answers telephones; screens calls, forwards calls and /or records and forwards

messages accurately; may transcribe messages from telephone answering

machine.

Receives, sorts and distributes mail within the office; files correspondence and

other materials as required.

Types forms, form letters and other documents as required at acceptable levels

of speed and accuracy; collates and photocopies materials as necessary; maintains

supply of forms and charts as needed.

Maintains necessary files; sorts, files and retrieves documents and records as

necessary.

Maintains client confidentiality in conformance with agency confidentiality policy

and State laws and regulations.

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Receptionist Job Description