For Refills
For New Prescriptions
To order online:
Fill out one line of the Patient Information
Have your member ID number and prescription
section for each new prescription you send. Be
(Rx) number on hand. Your 12-digit prescription or
sure to include the patient’s full name, date of
Rx number can be found on your refill slip.
birth, and address, along with the doctor’s
name and phone number.
To order by phone: Call 1 800 4REFILL
(1 800 473-3455) to use the automated refill
For All Medco By Mail Orders
system. Have your member ID number and your
Place all prescriptions and refill slips together
refill slip with the prescription information ready.
with this completed order form and your
co-payment in the enclosed return envelope.
To order by mail: Include your refill slip(s) with this
Be sure to fold the form as indicated so the
form. Do not complete the Patient Information
address on the bottom right shows through the
section for refills.
window.
If You Need Additional Help
Call Member Services at 1 800 903-6228. Best
times to call are Tuesday through Friday
afternoons.
Please take a minute to make sure…
Additional Instructions
If you elect to have this and all future orders
• You have included your doctor’s signed
automatically charged to your credit card by
prescription form and filled out the
checking the box on the front or enrolling
patient information on the front of the
by phone, bear in mind that the automated
order form for each new prescription.
payment plan feature will apply to all
• You have either filled out the credit card
Medco By Mail orders. Also note that we
section on the front of this order form or
can only keep one credit card on record.
included a check or money order for the
You may have a balance limit on your plan
required co-payment.
account. If you do, once your unpaid balance
• You have written your member ID
exceeds that limit, no additional orders will be
number on any check or money order.
processed until the balance is paid.
• The Medco address on the front shows
You can call 1 800 948-8779 anytime to
through the window of the return envelope.
enroll in our automated payment plan,
change the credit card on file, check your
• You have filled out the Health, Allergy
and Medication Questionnaire. This
account balance, or pay by phone using a
information will help Medco better serve
credit card.
your prescription drug needs.
Get more information online
Expedited shipping available
Visit us at
For an additional fee, your order will be
shipped by an expedited service offered to
your area. This option must be chosen when
you make the order and cannot be applied
after an order is already processed.
FORM #HELG2535
(08/08)
FORM #HE58918