Lenovo Inventory Control Sheet printable pdf download

Lenovo Inventory Control Sheet

*** BACKUP ALL OF YOUR FILES BEFORE SHIPPING! ***

Lenovo will not be responsible for the loss of your programs or data. If a replacement or re-image of the hard drive

is required, all of your data and software settings will be lost.

To provide you with the most efficient service possible, please provide the information requested below. Lenovo technicians will

make repair decisions based on your Contact Center case record and the information provided below. Please include this completed form

with your PC when it is sent to the repair center. Thank you for your cooperation.

CUSTOMER AND MACHINE INFORMATION:

Customer name: ______________________________

Case number: ________________________________

Contact phone: ______________________________

Machine type/model: ___________________________

Customer E-mail: _____________________________

Serial number: ________________________________

Failure description and steps to recreate failure symptom: ____________________________________________________________

___________________________________________________________________________________________________________

I understand that the replacement or reimaging of the hard drive will result in complete data and application loss and reset the machine

to the original factory settings:

________________________ (Signature Required)

When sending your PC to the repair center please do NOT include AC Adapters, Power Cords, Batteries, Docking Stations, USB

Devices, Disk Media, or SIM Cards unless otherwise directed by the Contact Center. If any of these components are included, please

itemize the device(s) in the section below.

**Sample Exception: Power related issues will require you to send the AC Adaptor, Power cord & Battery along with the machine to the Depot. **

Please check any of the following items that are being sent in with the Laptop PC. Please include size where appropriate.

Hard Drive Size: __________

Media or Media Device (CD / DVD / CDRW / BluRay)

Please specify device type: _______________

Please review hard drive Re-image / Replacement warnings above

Wireless Device

Additional Memory

Please specify device type: ______________________

Please specify total memory size: ___________MB

Power cord

Battery

AC Adapter

Other(s)

Please specify: ______________________________

PASSWORDS:

To accurately diagnose problems and completely test your machine, technicians need to access the Operating System. Without

access to the Operating System, your machine can not be fully tested after the repair. Please remove your passwords or include them

below prior to shipping the machine into the Repair Center. If there are passwords on the machine we will bypass the passwords unless

you check the box below.

I do NOT authorize Lenovo to bypass passwords on my machine for the purposes of diagnosing, repairing and testing. I understand

that if Lenovo can’t access the Operating System, the machine may not be completely repaired or could be returned unrepaired.

Remember: Passwords are case sensitive and may include numbers and characters. Please print clearly.

Power On Password: __________________ Hard Drive Password: ___________________

BIOS Password: ______________

Supervisor Password: __________________ Operating System Password: ______________________

FOR CUSTOMERS WHO HAVE PURCHASED ACCIDENTAL DAMAGE PROTECTION:

Under the Service Contract Terms and Conditions, Lenovo has agreed to provide you Accidental Damage Protection repair

services if your computer is damaged unintentionally due to an accident. Please confirm your computer was damaged due to an accident

by providing your signature here: ____________________________

USA Customers:

CANADA Customers:

Lenovo Authorized Service Center

Please Ship PC To:

4051 N. Hwy 121 Suite 100

755 Wallace Road, Unit P

Grapevine, TX 76051

North Bay, Ontario P1A0E7

SHIPPING NOTE:

If we haven’t received your machine at the Repair Center within 30 days, the case will be automatically closed. If you still wish to

send your machine in for repair, a new case will have to be opened by calling into the Contact Center. 1-877-4LENOVO (1-877-453-6686)

Lenovo Inventory Control Sheet V.12

Lenovo Inventory Control Sheet

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