Eu Complaint Form
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Compensation and/or assistance to passengers in case of denied boarding,
downgrading, cancellation or long delay of flight under
Regulation 261/2004
INSTRUCTIONS
1) In order to facilitate the investigation of your complaint by the competent enforcement body (in the
Member State where the incident took place), please send your complaint to the operating air carrier
at first stage.
2) In case where the airline has failed to provide you with a reply within a period of 6 weeks from the
date of receipt or, if you are not satisfied with the reply given to you by the airline, please fill in and
return this form to the enforcement body in the Member State where the incident took place.
3) If the incident took place outside the EU for a flight to the EU with an EU airline, you may contact
the enforcement body in the Member State of flight destination.
4) This complaint form is to be used only for cases concerned with a denied boarding incident,
downgrading, cancellation, or long delay of a flight.
5) For any other complaint concerning other types of flight incidents i.e. baggage claims or ticketing
issues, the European Consumer Centres in any Member State of the EU can be contacted for further
advice ( ).
6) Please fill in the form in block capital letters.
Complaint submitted by:
Surname:
Name:
Address:
City, postcode:
Country:
E-mail:
Complaint against:
Airline:
Flight number:
Booking ref ('PNR'):
Airport of departure:
Airport of arrival:
Connecting points (if any):
Date of flight:
Scheduled time of departure:
Actual time of departure:
Scheduled time of arrival:
Actual time of arrival:
Airport/-s where the incident/-s occurred:
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