Mercy Animal Hospital Job Description Head Technician (Page 2 of 2) in pdf

Personnel



Monitor staff periodically throughout the day, encourage productivity, discourage behaviors that may

be detrimental to the positive atmosphere of the work environment. Monitor compliance to job

descriptions and “to do” lists. Ensure adherence to policies and procedures in accordance with

handbook.



Review Technician applications, screen applicants, check references and narrow the applicant

choices before forwarding recommended applicants to Hospital Manager. Respond to all job

applicants within 30 days by letter, phone or email.



Make recommendations to the Hospital Manager concerning personnel matters. Direct on-the-job

training for new hires. Discuss disciplinary actions needed with the Hospital Manager and assist with

follow through. Resolve informal employee complaints; provide a general explanation of the nature

and basis for hospital personnel policies and procedures. Maintain effective employee-management

communication.



Create and maintain monthly schedule according to hospital needs. Maintain attendance records

including all call- ins, late, early out, and absences (unexcused and excused). Make decisions

regarding time off requests, balancing needs of hospital and employee. Communicate issues to the

Hospital Manager.



Plan, schedule, conduct Technician meetings and maintain meeting minutes.



Act as a liaison between Hospital Manager and team members.



Handle performance evaluations for all front office team members in conjunction with Hospital

Manager to include introductory, annual and performance counseling as needs arise individually.

Intervene/oversee personnel issues and assist with conflict resolution.

Client Satisfaction



Function as a contact person for clients concerning medical complaints or problems that the client

may be experiencing with the hospital or a staff member. Make decisions regarding client complaints

independently; however, know when to forward on to Practice Owners.



Monitor, evaluate, and respond to client communications.

Inventory



Assume responsibility for compiling an inventory order list, logging inventory in AVImark and other

duties as assigned.



Appoint Inventory Manager to assist with daily tasks. Work with Hospital Manager to develop

Inventory Manager job description and detailed list of duties and responsibilities.



Manage and monitor controlled drug logs and inventory levels.



Organize, present and/or schedule Lunch and Learns, product training sessions, etc.



Build friendly, professional relationships with vendor and sales representatives. Discuss new

products with vendors and sales representatives and relay information to veterinarians and the

Hospital Manager.



Periodically check pricing across different vendors. Ensure costs are updated on a consistent basis in

practice management software.

Other Duties



Assist and fill in when vacant positions arise or when hospital flow warrants.



Assist the Hospital Manager or Practice Owner with other duties as needed.

To apply, send an email with “Head Technician” in the subject line to Wesley Taylor, Hospital Manager at

. Include a resume and a cover letter describing your current and past experience and

why you think you would be a good fit for the position. Position open until filled.

Mercy Animal Hospital Job Description Head Technician Page 2

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