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Practice manual and
policies
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How to use internal
messaging system
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Billing ( Commonly used
item numbers)
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Practice Fees
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Emergency exits and Fire
protocols
Unwritten rules
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Relationships within the
practice
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Request for repeat
prescriptions from patients
Regular meetings with
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other staff
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Parking for doctor
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Patient complaints and
issues regarding policies
Medical examinations (
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Insurance , etc) inc billing,
GST
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Medico-legal reports
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Prescription pads ( Hard
copies)
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Dress standards
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Hours of work
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Saturday roster
Essential community
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contacts
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Key and alarm codes
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Names of all staff and
introduction
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Walk in patients
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Telephones- how to use
extensions
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Nursing/ Clinical
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Protocol on how to call
ambulance ( categories)
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Poisons information
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Emergency Drugs
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Resuscitation equipment
and how to use and
assemble
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Adrenaline and adrenaline