Request To Look Again At My Council Tax Support And Housing Benefit Decision Page 3
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6What you want us to do about your Council Tax Support decision
Please indicate which of the following two options you want – please tick one box only.
Ask for an explanation
If you do not understand how we have worked out your Council Tax Support, or you want to
know more about any part of the calculation, you can ask for an explanation. You must do this
within one month of the date on your notification letter.
We will provide you with a written explanation of how your award has been worked out (a
statement of reasons).
When you get the explanation, if you disagree with the decision or think we have made a mistake
you can ask us to look at our decision again.
Ask us to look at our decision again
If you think we have made a mistake you can ask us to look at our decision again, this is called a
grievance. We will check your application thoroughly and take account of any information you
have given. Please use this form to explain to us why you think your Council Tax Support
decision is wrong.
We will look at our decision again and if we decide it is wrong we will put it right and send you a
new decision letter.
If we do not think we have made a mistake and do not change our decision we will write to you to
let you know.
You can then accept our decision or you can appeal against the decision.
Appeal against the decision
An appeal against a Council Tax Support decision must be made directly to the Valuation Tribunal within
two months of us writing to you about your grievance. You can also appeal directly to the Valuation
Tribunal if we have not responded to you within two months of you writing to us about your grievance.
The Valuation Tribunal will only consider your appeal if you have first written to the council to ask for
your decision to be looked at again.
Details of how to appeal to the Valuation Tribunal will be sent with your grievance decision letter. This
information can also be found on the Valuation Tribunal website
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