Property Management Agreement Sample Page 29
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29For Project Based Voucher grievance procedures, refer to the HCV Administrative Plan.
c. Requests for Maintenance Service
Requests for maintenance service are to be channeled through the on-site management
office. Information that is obtained at this time includes the date, time the request was
made, and the nature of the request. When the request has been satisfied, the employee
completing the work signs the request and enters the date and time of the completion and
ask the tenant to sign and acknowledge that the work has been satisfactorily completed.
If the request is not completed within 72 hours (24 hours for emergencies), the resident
will be informed of this by a phone call and a written notice. A follow-up tickler system
will be utilized to assure completion. If a resident does not feel that he has received
prompt or efficient service, he or she will have ready access to the Manager.
XI.
TERMINATION OF LEASES AND EVICTIONS
Refer to the HCV Administrative Plan for termination guidance for PBV Units for all project
based voucher tenants.
XII.
INSURANCE
Owner will procure and maintain property and liability insurance unless Manager is
otherwise notified by Owner.
XIII. PROCUREMENT POLICY
All procurements will be made in accordance with Manager’s procurement policy
as governed by Federal and State regulations governing purchases of equipment
and materials by Public Housing Authorities.
Sample Property Management Agreement RAD Conversion Sites
Term:
Page 29
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