Hotel Manager Job Description (Page 2 of 2) in pdf

10. Oversee purchasing of goods, services and supplies within established budgets.

11. Recruit and hire qualified personnel in conformity with hiring guidelines established

by LEAC.

Other Functions:

1. Ensure timely, diplomatic and thorough communication with all Hotel staff.

2. Advise GM of staff and guest grievances and suggestions for operational efficiency.

3. Assist with development of annual hotel budget, including weekly labor budgets, revenue

and expenses.

4. Update and implement department training manuals in accordance with LEAC standards.

5. Develop technical training tools designed to improve staff skill level.

6. Works Directly with Groups coordinator to administer and oversee group contracts

and coordinates with accounting to ensure correct posting and reconciliation of

revenue.

7. Support HR with enhancement and development of new sales and customer service training

for all hotel departments.

8. Prepare and verify commission reports and invoices.

9. Develop and implement policies and procedures to maximize efficiency of operations.

10. Organize and implement periodic staff meetings to evaluate overall effectiveness of

communication, training and staff development.

11. Organize quarterly “pizza parties” or other employee appreciation functions emphasizing

LEAC internal customer philosophy.

12. Assume lead role with respect to guests concerns and problems.

13. Lead management team in problem solving and troubleshooting facility emergencies.

14. Manage software and hardware maintenance and upgrades for hotel operations.

15. Research, implement, and oversee hotel equipment maintenance contracts.

16. Perform daily or weekly computer back-up operations for all hotel systems as

recommended.

17. Manage RSI system operations, maintenance, and upgrades; including Package

programming, personnel set-up. Reservation and group [programming, system set-ups].

Required Knowledge, Skills, and Abilities:

1. Ability to perform the responsibilities of all hotel job descriptions.

2. Ability to actively supervise up to 50 employees at once.

3. Basic computer skills including operating systems, hardware networking and

willingness to learn new property management software systems as required.

4. Equitable in dealing with others and representing LEAC.

5. Works well under pressure; maintains control even in the most difficult situations.

Qualifications: Experience in business management and customer service required.

Managers Signature/ Date: ________________________________________________

Employee Signature/ Date: ________________________________________________

Hotel Manager Job Description Page 2