Hotel Manager Job Description printable pdf download

Job Description

Job Title:

Hotel Manager

Department: Hotel

Reports to:

General Manager

Supervises:

Front Desk, Housekeeping, Guest Services

Grade:

Summary of Position:

This position manages the day-to-day operations of the Front Desk, Housekeeping, and

Guest Services. The Hotel Manager creates and implements policies and procedures

that will establish Land’s End Resort as Alaska’s premier destination resort hotel. This

position is primarily responsible for management of Hotel and Lodge room inventory;

for maximizing hotel occupancy and profit through rate optimization, support and

communicate sales and marketing efforts to staff, and quality guest service. The

position has managerial authority and decision making discretion with respect to

purchasing; hiring and firing; training and reviewing staff performance; and creating

performance goals and incentives. The Hotel Manager will develop quarterly

departmental goals, with the GM, and will guide the staff to ensure action plans are

implemented to achieve them. The Hotel Manager must set the example for staff to

deliver a standard of service and presentation that meets guests' needs and

expectations.

Essential Functions:

1. Primarily accountable for administration of hotel operations and the

implementation of service standards in order to maximize guest and employee

satisfaction in accordance with LEAC guidelines.

2. Directly responsible for rate and room inventory management across all hotel

systems (RoomKey, Genares/Synexis, Expedia etc.)

3. Direct hotel staff in enforcing and maintaining existing LEAC procedures to ensure

operational compliance.

4. Perform the responsibility of all hotel job descriptions if required.

5. Review weekly schedules for conformity to approved labor budgets.

6. Perform daily and weekly review of timesheets for overtime control and conformity to

schedule. Make corrections as appropriate and forward to accounting or GM.

7. Oversee training for all new employees. Coordinate all staff orientation and training

utilizing LEAC approved job descriptions, employee manual, new hire checklist,

adopted training material and proficiency tests.

8. Monitor progress and ongoing service standards of all staff. Perform periodic

performance reviews as directed.

9. Assist and train staff on the RSI property management system.

Hotel Manager Job Description