Customer Property Claim Form printable pdf download

Customer Property Claim Form

Dear Valued Spirit Airlines Customer:

Please accept our sincere apology for the inconvenience caused as a result of your mishandled item/luggage. Spirit

Airlines will make every effort to earn your future business by handling your report in an efficient and fair manner.

In regards to Damaged or Pilfered items, please refer to the instructions below to file a claim with the Luggage

Resolution Department.

In the case of Delayed/Lost items, if the items are not located and returned within five (5) days, please refer to the

instructions below to file a claim with the Luggage Resolution Department.

While our team continues worldwide computer tracing for your property, it is imperative that you complete the

attached Customer Property Form (applies to Delay/Loss, Damage and Pilferage) and return it to us within thirty (30)

days from the date the report was filed. The most intensive secondary phase of tracing is based on the detailed

information that you provide on this claim form. If your claim is for lost luggage and involves more than one (1) bag,

please itemize each bag and its contents separately. Failure to provide an accurate list of contents or to return the

claim form and all the required documents within the time specified, will hinder our ability to locate your property and

will render your claim void.

INSTRUCTIONS



We suggest that you retain a copy of the documents that are submitted for your records.



Mail original documents to the address on the enclosed claim form. All the required documents should be mailed

to the address listed below. Please note that documents must be mailed and will not be accepted via an e-mail,

or by facsimile.



If more space is needed, please attach an additional page

ITEMS NEEDED TO PROCESS YOUR CLAIM (To be provided within 30 days from the date the report was

filed)

All claims for compensation, delay, loss, pilferage, damage, must include a completed Customer Property Form and

all the required documents as listed below:



Copy of flight itinerary



Original Baggage Claim Check(s)



Completed Customer Property Form



All individual items with a value of $50 or higher must be substantiated with original proof of purchase indicating

value



Copy of your current ID (driver’s license or state ID)



Claim form must be notarized with seal, for claims $500.00 and higher. (Required for U.S. residents)

LIABILITY LIMITATIONS

For travel wholly within the United States, as detailed in our Contract of Carriage, Spirit Airlines is not liable for loss,

damage to, or delay of valuable/commercial items including but not limited to:

Money

Negotiable papers

Irreplaceable business documents / books / manuscripts / publications

Jewelry

Silverware

Photographic/electronic equipment

Furs

Precious metals

Paintings and other works of art

Antiques

Artifacts

Lifesaving medication and samples

We recommend that you send all documents via certified mail to ensure a signed receipt of delivery.

Kindly direct all correspondence concerning your claim to:

ATTENTION: Luggage Resolution Department

Spirit Airlines

2800 Executive Way

Miramar, FL 33025

Your cooperation and patience are greatly appreciated.

Customer Property Claim Form

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