Publication 15-B - Employer'S Tax Guide To Fringe Benefits - 2012 Page 31
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33look in the phone book under United States Govern-
How To Get Tax Help
ment, Internal Revenue Service.
•
TTY/TDD equipment. If you have access to TTY/
You can get help with unresolved tax issues, order free
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publications and forms, ask tax questions, and get informa-
questions or to order forms and publications.
tion from the IRS in several ways. By selecting the method
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TeleTax topics. Call 1-800-829-4477 to listen to
that is best for you, you will have quick and easy access to
pre-recorded messages covering various tax topics.
tax help.
Internet. You can access the IRS website at
Evaluating the quality of our telephone services. To
IRS.gov 24 hours a day, 7 days a week to:
ensure IRS representatives give accurate, courteous, and
professional answers, we use several methods to evaluate
the quality of our telephone services. One method is for a
second IRS representative to listen in on or record random
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E-file your return. Find out about commercial tax
telephone calls. Another is to ask some callers to complete
preparation and e-file services available free to eligi-
a short survey at the end of the call.
ble taxpayers.
Walk-in. Many products and services are avail-
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Download forms, including talking tax forms, instruc-
able on a walk-in basis.
tions, and publications.
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Order IRS products online.
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Research your tax questions online.
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Products. You can walk in to many post offices,
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Search publications online by topic or keyword.
libraries, and IRS offices to pick up certain forms,
instructions, and publications. Some IRS offices, li-
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Use the online Internal Revenue Code, regulations,
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or other official guidance.
government offices, credit unions, and office supply
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View Internal Revenue Bulletins (IRBs) published in
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the last few years.
from a CD or photocopy from reproducible proofs.
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Also, some IRS offices and libraries have the Inter-
Sign up to receive local and national tax news by
nal Revenue Code, regulations, Internal Revenue
email.
Bulletins, and Cumulative Bulletins available for re-
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Get information on starting and operating a small
search purposes.
business.
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Services. You can walk in to your local Taxpayer
Assistance Center every business day for personal,
Phone. Many services are available by phone.
face-to-face tax help. An employee can explain IRS
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your order within 10 days.
is necessary —just walk in. If you prefer, you can call
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your local Center and leave a message requesting
Specialty Tax Line with your employment tax ques-
an appointment to resolve a tax account issue. A
tions at 1-800-829-4933.
representative will call you back within 2 business
days to schedule an in-person appointment at your
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Solving problems. You can get face-to-face help
convenience. If you have an ongoing, complex tax
solving tax problems every business day in IRS Tax-
account problem or a special need, such as a disa-
payer Assistance Centers. An employee can explain
bility, an appointment can be requested. All other
IRS letters, request adjustments to your account, or
issues will be handled without an appointment. To
help you set up a payment plan. Call your local
find the number of your local office, go to
Taxpayer Assistance Center for an appointment. To
find the number, go to
or
or look in the phone book
Publication 15-B (2012)
Page 31
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