Publication 503 - Child And Dependent Care Expenses

You can also reach us with your computer using File

How To Get Tax Help

Transfer Protocol at ftp.irs.gov.

TaxFax Service. Using the phone attached to

You can get help with unresolved tax issues, order free

your fax machine, you can receive forms and

publications and forms, ask tax questions, and get more

instructions by calling 703 –368 –9694. Follow

information from the IRS in several ways. By selecting the

the directions from the prompts. When you order forms,

method that is best for you, you will have quick and easy

enter the catalog number for the form you need. The items

access to tax help.

you request will be faxed to you.

Contacting your Taxpayer Advocate. If you have at-

For help with transmission problems, call the FedWorld

tempted to deal with an IRS problem unsuccessfully, you

Help Desk at 703 –487 –4608.

should contact your Taxpayer Advocate.

The Taxpayer Advocate represents your interests and

Phone. Many services are available by phone.

concerns within the IRS by protecting your rights and

resolving problems that have not been fixed through nor-

mal channels. While Taxpayer Advocates cannot change

•

Ordering forms, instructions, and publications. Call

the tax law or make a technical tax decision, they can clear

up problems that resulted from previous contacts and

1–800 –829 –3676 to order current and prior year

forms, instructions, and publications.

ensure that your case is given a complete and impartial

review.

•

Asking tax questions. Call the IRS with your tax

To contact your Taxpayer Advocate:

questions at 1–800 – 829 –1040.

•

Call the Taxpayer Advocate at 1– 877 –777 –4778.

•

Solving problems. Take advantage of Everyday Tax

•

Solutions service by calling your local IRS office to

Call, write, or fax the Taxpayer Advocate office in

your area.

set up an in-person appointment at your conve-

nience. Check your local directory assistance or

•

Call 1 –800 – 829 – 4059 if you are a TTY/TDD user.

for the numbers.

•

For more information, see Publication 1546, The Tax-

TTY/TDD equipment. If you have access to TTY/

payer Advocate Service of the IRS.

TDD equipment, call 1–800 –829 –4059 to ask tax

questions or to order forms and publications.

Free tax services. To find out what services are avail-

•

TeleTax topics. Call 1–800 –829 –4477 to listen to

able, get Publication 910, Guide to Free Tax Services. It

contains a list of free tax publications and an index of tax

pre-recorded messages covering various tax topics.

topics. It also describes other free tax information services,

including tax education and assistance programs and a list

Evaluating the quality of our telephone services. To

of TeleTax topics.

ensure that IRS representatives give accurate, courteous,

and professional answers, we use several methods to

Personal computer. With your personal com-

evaluate the quality of our telephone services. One method

puter and modem, you can access the IRS on the

Internet at . While visiting our web

is for a second IRS representative to sometimes listen in

on or record telephone calls. Another is to ask some callers

site, you can:

to complete a short survey at the end of the call.

•

See answers to frequently asked tax questions or

request help by e-mail.

Walk-in. Many products and services are avail-

•

Download forms and publications or search for forms

able on a walk-in basis.

and publications by topic or keyword.

•

Order IRS products on-line.

•

Products. You can walk in to many post offices,

•

libraries, and IRS offices to pick up certain forms,

View forms that may be filled in electronically, print

the completed form, and then save the form for re-

instructions, and publications. Some IRS offices, li-

cordkeeping.

braries, grocery stores, copy centers, city and county

governments, credit unions, and office supply stores

•

View Internal Revenue Bulletins published in the last

have an extensive collection of products available to

few years.

print from a CD-ROM or photocopy from reproduci-

•

Search regulations and the Internal Revenue Code.

ble proofs. Also, some IRS offices and libraries have

the Internal Revenue Code, regulations, Internal

•

Receive our electronic newsletters on hot tax issues

Revenue Bulletins, and Cumulative Bulletins avail-

and news.

able for research purposes.

•

Learn about the benefits of filing electronically (IRS

•

Services. You can walk in to your local IRS office to

e-file).

ask tax questions or get help with a tax problem.

•

Get information on starting and operating a small

Now you can set up an appointment by calling your

business.

local IRS office number and, at the prompt, leaving a

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Publication 503 - Child And Dependent Care Expenses - 2002 Page 19

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