not change the tax law or make a technical tax decision,
Phone. Many services are available by phone.
they can clear up problems that resulted from previous
contacts and ensure that your case is given a complete
•
and impartial review.
Ordering forms, instructions, and publications. Call
1-800-829-3676 to order current-year forms, in-
To contact your Taxpayer Advocate:
structions, and publications and prior-year forms
•
Call the Taxpayer Advocate toll free at
and instructions. You should receive your order
1-877-777-4778,
within 10 days.
•
•
Asking tax questions. Call the IRS with your tax
Call, write, or fax the Taxpayer Advocate office in
questions at 1-800-829-1040.
your area,
•
Solving problems. You can get face-to-face help
•
Call 1-800-829-4059 if you are a
solving tax problems every business day in IRS
TTY/TDD user, or
Taxpayer Assistance Centers. An employee can
•
explain IRS letters, request adjustments to your ac-
Visit
count, or help you set up a payment plan. Call your
local Taxpayer Assistance Center for an appoint-
For more information, see Publication 1546, How To Get
ment. To find the number, go to
Help With Unresolved Tax Problems (now available in
contacts or look in the phone book under United
Chinese, Korean, Russian, and Vietnamese, in addition to
States Government, Internal Revenue Service.
English and Spanish).
•
TTY/TDD equipment. If you have access to TTY/
TDD equipment, call 1-800-829-4059 to ask tax
Free tax services. To find out what services are avail-
questions or to order forms and publications.
able, get Publication 910, IRS Guide to Free Tax Services.
•
TeleTax topics. Call 1-800-829-4477 and press 2 to
It contains a list of free tax publications and an index of tax
listen to pre-recorded messages covering various
topics. It also describes other free tax information services,
tax topics.
including tax education and assistance programs and a list
•
Refund information. If you would like to check the
of TeleTax topics.
status of your refund, call 1-800-829-4477 and
Internet. You can access the IRS website 24
press 1 for automated refund information and follow
hours a day, 7 days a week, at to:
the recorded instructions or call 1-800-829-1954.
Be sure to wait at least 6 weeks from the date you
•
filed your return (3 weeks if you filed electronically).
E-file your return. Find out about commercial tax
Have your tax return available because you will
preparation and e-file services available free to eli-
need to know your social security number, your
gible taxpayers.
filing status, and the exact whole dollar amount of
•
Check the status of your refund. Click on Where’s
your refund.
My Refund. Be sure to wait at least 6 weeks from
the date you filed your return (3 weeks if you filed
Evaluating the quality of our telephone services. To
electronically). Have your tax return available be-
ensure that IRS representatives give accurate, courteous,
cause you will need to know your social security
and professional answers, we use several methods to
number, your filing status, and the exact whole dol-
evaluate the quality of our telephone services. One method
lar amount of your refund.
is for a second IRS representative to sometimes listen in
•
on or record telephone calls. Another is to ask some callers
Download forms, instructions, and publications.
•
to complete a short survey at the end of the call.
Order IRS products online.
•
Walk-in. Many products and services are avail-
Research your tax questions online.
•
able on a walk-in basis.
Search publications online by topic or keyword.
•
View Internal Revenue Bulletins (IRBs) published in
•
Products. You can walk in to many post offices,
the last few years.
•
libraries, and IRS offices to pick up certain forms,
Figure your withholding allowances using our Form
instructions, and publications. Some IRS offices,
W-4 calculator.
libraries, grocery stores, copy centers, city and
•
Sign up to receive local and national tax news by
county government offices, credit unions, and office
email.
supply stores have a collection of products avail-
•
Get information on starting and operating a small
able to print from a CD-ROM or photocopy from
business.
reproducible proofs. Also, some IRS offices and
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