Publication 54 - Tax Guide For U.s. Citizens And U.s. Citizens Abroad

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cations and an index of tax topics. It also de-

We sometimes record telephone calls to

Internal Revenue Service

evaluate IRS assistors objectively. We

scribes other free tax information services,

International Section

hold these recordings no longer than one

including tax education and assistance pro-

P.O. Box 920

week and use them only to measure the

grams and a list of TeleTax topics.

Bensalem, PA 19020-8518.

quality of assistance.

Personal computer. With your per-

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We value our customers’ opinions.

sonal computer and modem, you can

Throughout this year, we will be surveying

access the IRS on the Internet at

our customers for their opinions on our

While visiting our web site, you

service.

can:

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Find answers to questions you may have.

Walk-in. You can walk in to many post

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Download forms and publications or

offices, libraries, and IRS offices to pick

search for forms and publications by topic

up certain forms, instructions, and pub-

or keyword.

lications. Some IRS offices, libraries, grocery

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stores, copy centers, city and county govern-

View forms that may be filled in electroni-

How To Get

ments, credit unions, and office supply stores

cally, print the completed form, and then

have an extensive collection of products avail-

save the form for recordkeeping.

able to print from a CD-ROM or photocopy from

Tax Help

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reproducible proofs. Also, some IRS offices and

View Internal Revenue Bulletins published

libraries have the Internal Revenue Code, regu-

in the last few years.

lations, Internal Revenue Bulletins, and Cumu-

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You can order free publications and forms,

Search regulations and the Internal Reve-

lative Bulletins available for research purposes.

ask tax questions, and get more information

nue Code.

from the IRS in several ways. By selecting the

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Mail. You can send your order for

Receive our electronic newsletters on hot

method that is best for you, you will have quick

forms, instructions, and publications to

tax issues and news.

and easy access to tax help. Access to most of

the Distribution Center nearest to you

these services depends on whether you are

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Get information on starting and operating

and receive a response within 10 workdays after

inside or outside of the United States.

a small business.

your request is received. Find the address that

applies to your part of the country.

You can also reach us with your computer

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Western part of U.S.:

using File Transfer Protocol at ftp.irs.gov.

Services Available

Western Area Distribution Center

Rancho Cordova, CA 95743 – 0001

Inside the

TaxFax Service. Using the phone at-

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tached to your fax machine, you can

Central part of U.S.:

United States

receive forms and instructions by call-

Central Area Distribution Center

ing 703 – 368 – 9694. Follow the directions from

P.O. Box 8903

the prompts. When you order forms, enter the

Bloomington, IL 61702 – 8903

You can get help with unresolved tax issues,

catalog number for the form you need. The items

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order free publications and forms, ask tax ques-

Eastern part of U.S. and foreign

you request will be faxed to you.

tions, and get more information from the IRS in

addresses:

several ways. By selecting the method that is

For help with transmission problems, call the

Eastern Area Distribution Center

best for you, you will have quick and easy ac-

P.O. Box 85074

FedWorld Help Desk at 703 – 487 – 4608.

cess to tax help.

Richmond, VA 23261 – 5074

Phone. Many services are available by

phone.

Contacting your Taxpayer Advocate. If you

CD-ROM. You can order IRS Publica-

have attempted to deal with an IRS problem

tion 1796, Federal Tax Products on

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unsuccessfully, you should contact your Tax-

CD-ROM, and obtain:

Ordering forms, instructions, and publica-

payer Advocate.

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tions. Call 1 – 800 – 829 – 3676 to order cur-

Current tax forms, instructions, and publi-

The Taxpayer Advocate represents your in-

rent and prior year forms, instructions, and

cations.

terests and concerns within the IRS by protect-

publications.

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ing your rights and resolving problems that have

Prior-year tax forms and instructions.

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not been fixed through normal channels. While

Asking tax questions. Call the IRS with

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Popular tax forms that may be filled in

Taxpayer Advocates cannot change the tax law

your tax questions at 1 – 800 – 829 – 1040.

electronically, printed out for submission,

or make a technical tax decision, they can clear

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TTY/TDD equipment. If you have access

and saved for recordkeeping.

up problems that resulted from previous con-

to TTY/TDD equipment, call 1 – 800 – 829 –

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tacts and ensure that your case is given a com-

Internal Revenue Bulletins.

4059 to ask tax questions or to order

plete and impartial review.

forms and publications.

To contact your Taxpayer Advocate:

The CD-ROM can be purchased from Na-

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tional Technical Information Service (NTIS) by

TeleTax topics. Call 1 – 800 – 829 – 4477 to

Call the Taxpayer Advocate at

calling 1 – 877 – 233 – 6767 or on the Internet at

listen to pre-recorded messages covering

1 – 877 – 777 – 4778.

The first release is available in

various tax topics.

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Call the IRS at 1 – 800 – 829 – 1040.

mid-December and the final release is available

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in late January.

Call, write, or fax the Taxpayer Advocate

Evaluating the quality of our telephone ser-

IRS Publication 3207, Small Business Re-

office in your area.

vices. To ensure that IRS representatives give

source Guide, is an interactive CD-ROM that

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Call 1 – 800 – 829 – 4059 if you are a

accurate, courteous, and professional answers,

contains information important to small busi-

TTY/TDD user.

we evaluate the quality of our telephone ser-

nesses. It is available in mid-February. You can

get one free copy by calling 1 – 800 – 829 – 3676

vices in several ways.

For more information, see Publication 1546,

or visiting the IRS web site at

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The Taxpayer Advocate Service of the IRS.

A second IRS representative sometimes

monitors live telephone calls. That person

only evaluates the IRS assistor and does

Free tax services. To find out what services

not keep a record of any taxpayer’s name

are available, get Publication 910, Guide to Free

Tax Services. It contains a list of free tax publi-

or tax identification number.

Page 34

Chapter 7 How To Get Tax Help

Publication 54 - Tax Guide For U.s. Citizens And U.s. Citizens Abroad - 2001 Page 34

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