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Claim Form Instructions
Most EyeMed Vision Care plans allow members the choice to visit an in-network or out-of-network vision
care provider. You only need to complete this form if you are visiting a provider that is not a participating
provider in the EyeMed network. Not all plans have out-of-network benefits, so please consult your
member benefits information to ensure coverage of services and/or materials from non-participating
providers.
If you choose an out-of-network provider, please complete the following steps prior to submitting the claim
form to EyeMed. Any missing or incomplete information may result in delay of payment or the form being
returned. Please complete and send this form to EyeMed within one (1) year from the original date of
service at the out-of-network provider’s office.
1. When visiting an out-of-network provider, you are responsible for payment of services and/or materials
at the time of service. EyeMed will reimburse you for authorized services according to your plan
design.
2. Please complete all sections of this form to ensure proper benefit allocation. Plan information may be
found on your benefit ID Card or via your human resources department.
3. EyeMed will only accept itemized paid receipts that indicate the services provided and the amount
charged for each service. The services must be paid in full in order to receive benefits. Handwritten
receipts must be on the provider’s letterhead. Attach itemized paid receipts from your provider to the
claim form. If the paid receipt is not in US dollars, please identify the currency in which the receipt was
paid.
4. Sign the claim form below.
Return the completed form and your itemized paid receipts to:
EyeMed Vision Care
Attn: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
Please allow at least 14 calendar days to process your claims once received by EyeMed. Your claim
will be processed in the order it is received. A check and/or explanation of benefits will be mailed within
seven (7) calendar days of the date your claim is processed.
Inquiries regarding your submitted claim should be made to the Customer Service number printed on the
back of your benefit identification card.
Any person who, with intent to defraud or knowing that he is facilitating a fraud against an insurer, submits an
application or files a claim containing a false or deceptive statement is guilty of insurance fraud.