Publication 926 - Household Employer'S Tax Guide - Internal Revenue Service

Evaluating the quality of our telephone services. To

How To Get Tax Help

ensure IRS representatives give accurate, courteous, and

professional answers, we use several methods to evaluate

the quality of our telephone services. One method is for a

You can get help with unresolved tax issues, order free

second IRS representative to listen in on or record random

publications and forms, ask tax questions, and get informa-

telephone calls. Another is to ask some callers to complete

tion from the IRS in several ways. By selecting the method

a short survey at the end of the call.

that is best for you, you will have quick and easy access to

tax help.

Walk-in. Many products and services are avail-

able on a walk-in basis.

Internet. You can access the IRS website at

IRS.gov 24 hours a day, 7 days a week to:

•

Products. You can walk in to many post offices,

libraries, and IRS offices to pick up certain forms,

•

instructions, and publications. Some IRS offices, li-

E-file your return. Find out about commercial tax

braries, grocery stores, copy centers, city and county

preparation and e-file services available free to eligi-

government offices, credit unions, and office supply

ble taxpayers.

stores have a collection of products available to print

•

Download forms, including talking tax forms, instruc-

from a CD or photocopy from reproducible proofs.

tions, and publications.

Also, some IRS offices and libraries have the Inter-

•

Order IRS products online.

nal Revenue Code, regulations, Internal Revenue

Bulletins, and Cumulative Bulletins available for re-

•

Research your tax questions online.

search purposes.

•

Search publications online by topic or keyword.

•

Services. You can walk in to your local Taxpayer

•

Use the online Internal Revenue Code, regulations,

Assistance Center every business day for personal,

or other official guidance.

face-to-face tax help. An employee can explain IRS

•

letters, request adjustments to your tax account, or

View Internal Revenue Bulletins (IRBs) published in

help you set up a payment plan. If you need to

the last few years.

resolve a tax problem, have questions about how the

•

tax law applies to your individual tax return, or you

email.

are more comfortable talking with someone in per-

•

son, visit your local Taxpayer Assistance Center

Get information on starting and operating a small

where you can spread out your records and talk with

business.

an IRS representative face-to-face. No appointment

is necessary —just walk in. If you prefer, you can call

your local Center and leave a message requesting

Phone. Many services are available by phone.

an appointment to resolve a tax account issue. A

representative will call you back within 2 business

days to schedule an in-person appointment at your

•

convenience. If you have an ongoing, complex tax

Ordering forms, instructions, and publications. Call

account problem or a special need, such as a disa-

1-800-TAX -FORM (1-800-829-3676) to order cur-

bility, an appointment can be requested. All other

rent-year forms, instructions, and publications, and

issues will be handled without an appointment. To

prior-year forms and instructions. You should receive

find the number of your local office, go to

your order within 10 days.

or look in the phone book

•

Asking tax questions. Call the IRS Business and

under United States Government, Internal Revenue

Specialty Tax Line with your employment tax ques-

Service.

tions at 1-800-829-4933.

•

Solving problems. You can get face-to-face help

Mail. You can send your order for forms, instruc-

solving tax problems every business day in IRS Tax-

tions, and publications to the address below. You

payer Assistance Centers. An employee can explain

should receive a response within 10 days after

IRS letters, request adjustments to your account, or

your request is received.

help you set up a payment plan. Call your local

Taxpayer Assistance Center for an appointment. To

find the number, go to

Internal Revenue Service

look in the phone book under United States Govern-

1201 N. Mitsubishi Motorway

ment, Internal Revenue Service.

Bloomington, IL 61705-6613

•

TTY/TDD equipment. If you have access to TTY/

Taxpayer Advocate Service. The Taxpayer Advocate

TDD equipment, call 1-800-829-4059 to ask tax

Service (TAS) is your voice at the IRS. Our job is to ensure

questions or to order forms and publications.

that every taxpayer is treated fairly, and that you know and

•

understand your rights. We offer free help to guide you

TeleTax topics. Call 1-800-829-4477 to listen to

pre-recorded messages covering various tax topics.

through the often-confusing process of resolving tax

Page 12

Publication 926 (March 2012)

Publication 926 - Household Employer'S Tax Guide - Internal Revenue Service - 2012 Page 12

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