security number, your filing status, and the
localcontacts
or look in the phone book un
and who need to resolve a tax problem. These
exact whole dollar amount of your refund. If
der United States Government, Internal
clinics provide professional representation be
you check the status of your refund and
Revenue Service.
fore the IRS or in court on audits, appeals, tax
are not given the date it will be issued,
collection disputes, and other issues for free or
please wait until the next week before
for a small fee. Some clinics can provide infor
Mail. You can send your order for
checking back.
mation about taxpayer rights and responsibili
forms, instructions, and publications to
Other refund information. To check the sta
ties in many different languages for individuals
the address below. You should re
tus of a prioryear refund or amended re
who speak English as a second language. For
ceive a response within 10 days after your re
turn refund, call 18008291040.
more information and to find a clinic near you,
quest is received.
see the LITC page on
or
IRS Publication 4134, Low Income Taxpayer
Internal Revenue Service
Clinic List. This publication is also available by
1201 N. Mitsubishi Motorway
Evaluating the quality of our telephone
calling 18008293676 or at your local IRS of
Bloomington, IL 617056613
services. To ensure IRS representatives give
fice.
accurate, courteous, and professional answers,
we use several methods to evaluate the quality
Free tax services. Publication 910, IRS Guide
of our telephone services. One method is for a
Taxpayer Advocate Service. The Taxpayer
to Free Tax Services, is your guide to IRS serv
second IRS representative to listen in on or re
Advocate Service (TAS) is your voice at the
ices and resources. Learn about free tax infor
cord random telephone calls. Another is to ask
IRS. Our job is to ensure that every taxpayer is
mation from the IRS, including publications,
some callers to complete a short survey at the
treated fairly, and that you know and under
services, and education and assistance pro
end of the call.
stand your rights. We offer free help to guide
grams. The publication also has an index of
you through the oftenconfusing process of re
Walk-in. Many products and services
over 100 TeleTax topics (recorded tax informa
solving tax problems that you haven’t been able
are available on a walkin basis.
tion) you can listen to on the telephone. The
to solve on your own. Remember, the worst
majority of the information and services listed in
thing you can do is nothing at all.
Products. You can walk in to many post of
this publication are available to you free of
TAS can help if you can’t resolve your prob
fices, libraries, and IRS offices to pick up
charge. If there is a fee associated with a re
lem with the IRS and:
certain forms, instructions, and publica
source or service, it is listed in the publication.
Your problem is causing financial difficul
tions. Some IRS offices, libraries, grocery
Accessible versions of IRS published prod
ties for you, your family, or your business.
stores, copy centers, city and county gov
ucts are available on request in a variety of al
You face (or your business is facing) an
ernment offices, credit unions, and office
ternative formats for people with disabilities.
immediate threat of adverse action.
supply stores have a collection of products
You have tried repeatedly to contact the
DVD for tax products. You can order
available to print from a CD or photocopy
IRS but no one has responded, or the IRS
Publication 1796, IRS Tax Products
from reproducible proofs. Also, some IRS
has not responded to you by the date
DVD, and obtain:
offices and libraries have the Internal Rev
promised.
Currentyear forms, instructions, and publi
enue Code, regulations, Internal Revenue
cations.
Bulletins, and Cumulative Bulletins availa
If you qualify for our help, we’ll do everything
Prioryear forms, instructions, and publica
ble for research purposes.
we can to get your problem resolved. You will
tions.
Services. You can walk in to your local
be assigned to one advocate who will be with
Tax Map: an electronic research tool and
Taxpayer Assistance Center every busi
you at every turn. We have offices in every
finding aid.
ness day for personal, facetoface tax
state, the District of Columbia, and Puerto Rico.
Tax law frequently asked questions.
help. An employee can explain IRS letters,
Although TAS is independent within the IRS,
request adjustments to your tax account,
Tax Topics from the IRS telephone re
our advocates know how to work with the IRS to
or help you set up a payment plan. If you
sponse system.
get your problems resolved. And our services
need to resolve a tax problem, have ques
Internal Revenue Code—Title 26 of the
are always free.
tions about how the tax law applies to your
U.S. Code.
As a taxpayer, you have rights that the IRS
individual tax return, or you are more com
Links to other Internet based Tax Re
must abide by in its dealings with you. Our tax
fortable talking with someone in person,
search Materials.
toolkit at
can
visit your local Taxpayer Assistance Cen
Fillin, print, and save features for most tax
help you understand these rights.
ter where you can spread out your records
forms.
If you think TAS might be able to help you,
and talk with an IRS representative
Internal Revenue Bulletins.
call your local advocate, whose number is in
facetoface. No appointment is neces
your phone book and on our website at
Tollfree and email technical support.
sary—just walk in. If you prefer, you can
. You can also call our
Two releases during the year.
call your local Center and leave a message
tollfree number at 18777774778.
– The first release will ship the beginning of
requesting an appointment to resolve a tax
TAS also handles largescale or systemic
January.
account issue. A representative will call
problems that affect many taxpayers. If you
– The final release will ship the beginning
you back within 2 business days to sched
know of one of these broad issues, please re
of March.
ule an inperson appointment at your con
port it to us through our Systemic Advocacy
venience. If you have an ongoing, complex
Management System at .
Purchase the DVD from National Technical In
tax account problem or a special need,
formation Service (NTIS) at
such as a disability, an appointment can be
Low Income Taxpayer Clinics (LITCs).
ders
for $30 (no handling fee) or call
requested. All other issues will be handled
Low Income Taxpayer Clinics (LITCs) are inde
18772336767 toll free to buy the DVD for $30
without an appointment. To find the num
pendent from the IRS. Some clinics serve indi
(plus a $6 handling fee).
ber of your local office, go to
viduals whose income is below a certain level
Publication 1544 (September 2012)
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