Address Correction, Address Change, Fastforward, And Return Services (Page 4 of 6) in pdf

F030.4.3

Address Correction, Address Change, FASTforward, and Return Services

returns it to the sender with the new address or the reason for nondelivery.

The sender is charged for the return of the piece only and the attempted

forwarding, when appropriate.

f. The USPS holds undeliverable certified, insured, registered, and return

receipt for merchandise mail for no fewer than 3 days nor more than 15 days

(unless the sender specifies fewer).

g. The USPS holds undeliverable collect on delivery (COD) mail for no fewer

than 3 nor more than 30 days (unless the sender specifies fewer).

Express Mail Pouch

The USPS opens an undeliverable-as-addressed Express Mail pouch to find a

4.3

delivery address on any envelope or article inside. The USPS does not open the

wrappers or envelopes or break the seals of any Express Mail article in the pouch.

If no address information is found, the pouch is treated as dead mail. Express Mail

is held no more than 5 workdays unless the sender sets a shorter period.

Holding Mail

At the sender’s request, the delivery post office holds mail, other than registered,

4.4

insured, certified, COD, and return receipt for merchandise, for no fewer than 3

days nor more than 30 days. A specific retention time of not less than 3 nor more

than 30 days, if requested, must be included by the sender in the return address

on the mailpiece (e.g., “Return in 30 days to” followed by sender’s return address).

5.0

RETURNING MAIL

Nonmailable

Nonmailable matter is returned to the sender immediately.

5.1

Refused Mail

Returnable mail is returned if refused by the addressee.

5.2

Express Mail, Priority

Mailpieces sent as Express Mail, Priority Mail, or First-Class Mail that cannot be

Mail, First-Class Mail

delivered as addressed or forwarded to a new address, unless otherwise

5.3

requested by the sender, are returned when possible to the sender at no additional

charge. Excluding pieces containing live animals, the following are disposed of by

the USPS:

a. Priority Mail bearing the appropriate Address Change Service (ACS)

participant code and marked “Perishable” and endorsed “Change Service

Requested.”

b. First-Class Mail bearing the appropriate ACS participant code and endorsed

“Change Service Requested.”

Other Classes

Other returnable mail is treated as appropriate for the class of mail and the

5.4

sender’s instructions except as noted below.

Special Services

If a return receipt is attached to a certified, collect on delivery (COD), numbered

5.5

insured, registered, return receipt for merchandise, or Express Mail piece to be

returned, the reason for nondelivery is shown on the face of the piece. The receipt

stays attached to the piece and is returned to the sender. Registered mail is

returned through the registry system. The sender must sign a delivery receipt for

returned Express Mail and for certified, COD, numbered insured, registered, and

return receipt for merchandise mail.

No Sender

Mail without a specific address or instructions from the sender is held:

Instructions

a. For 5 days if for delivery by rural or highway contract route carrier.

5.6

F-22

DMM Issue 58 Updated 12-9-04

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Address Correction, Address Change, Fastforward, And Return Services Page 4

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