Memorandum Of Understanding Template - Housing Choice Vaucher Program (Page 2 of 3) in pdf

B. The Agency

1. Identify and maintain a single point of contact for communication with the PHA.

2. Affirmatively further fair housing in identifying households who are eligible for the Housing Choice Voucher

Program and are who are in need of the supportive services provided by the Agency.

3. Assist applicants with applications, paperwork and verifications, and ensure that they are complete prior to

submission.

4. Provide assistance with reasonable accommodations as needed.

5. Attend participant briefings when needed.

6. Provide housing search services to ensure that participants lease housing prior to the expiration of their

voucher. Housing search services may include but are not limited to the following:

a. Educate participants and landlords about the Housing Choice Voucher program.

b. Visit prospective rental units with voucher holders.

c. Counsel participants in communicating effectively with landlords.

d. Assist participants in completing rental applications.

e. Assist participants with credit check fees and security deposits.

Provide foreign language translation and interpretation services.

g. Assist participants in understanding the terms of the lease.

h. Allow participants to freely exercise their preferences in selecting neighborhoods and buildings in which

they want to live.

7. Provide assistance with reasonable accommodations as needed.

8. Make supportive services available to participants for the duration of the Program. (While participants are

not required to participate in services, the Agency must assure that services are available and easily

accessible.)

9. Establish and implement methods to identify housing problems for participants as early as possible and

engage participants in a change process to prevent a loss of housing, including but not limited to the

following:

a. Provide assistance in fulfilling Housing Choice Voucher program requirements.

b. Provide and/or refer participants to supportive services.

c. Engage participants in determining the types of assistance they need.

d. Provide interventions with landlords.

10. Maintain excellent service to any landlord with whom participants are applying or leased. The Agency will

be available to the landlord not less than during regular business hours.

11. Remain in good standing with the service funder named in Section II, and provide the PHA with copies of all

reports to the service funder regarding the Program.

12. Provide one story of client success to PHA every 6 months.

13. Maintain all necessary files and data required by the primary funding sources.

CSH PHA Template: Service Partner MOU for Housing Choice Voucher Program

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Memorandum Of Understanding Template - Housing Choice Vaucher Program Page 2