Standard Form For Presentation Of Loss And Damage Claim Page 2
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2Claim Filing Instructions
1. Carriers have 30 days in which to acknowledge a claim.
2. Carriers have 120 days to process a claim to conclusion, by payment or denial.
3. Where loss and damage occurs in transit, we can reimburse you only if you FILE a proper
CLAIM.
4. A proper claim consists of:
a. A statement of the amount you seek in reimbursement. (This may be on a
standard claim form or in the form of a letter, or by your regular invoice.)
b. Your copy of the carrier’s Freight Bill (referred to as Waybill).
c. The shipper’s INVOICE or a certified copy of it.
5. A proper loss claim consists of:
a. All documents listed in #4 above.
b. Original Bill of Lading.
6. Where concealed damage is concerned the claim must also include:
a. An INSPECTION REPORT prepared by the carrier’s representative or an inspection
prepared by the consignee on a form provided by the carrier.
7. If damage is found after delivery, request for inspection should be made to our local
office in or nearest your city within 15 days after delivery. Should inspection not be
performed within 48 hours, the request should be confirmed in WRITING for your
protection in the event the inspection is never made.
8. An INSPECTION REPORT does not serve as a CLAIM. It is not an acknowledgment of
liability of the carrier. You must comply with #3.
9. In cases of CONCEALED DAMAGE, the burden of proving carrier responsibility rests with
the claimant, by showing evidence that the damage had not occurred prior to acceptance
of the freight by the carrier of after delivery by the carrier.
10. In the event of damage, it is the consignee’s DUTY BY LAW to reduce the carrier’s loss in
any way possible. The permission is needed from the carrier to effect repairs, when
possible, provided such action does reduce loss.
11. Quite often the loss or damage is the responsibility of our connecting carriers. By
regulations, we can not pay such a claim until authority is secured from that connecting
carrier. “Off-line” claims, therefore sometimes, take longer than “On-line” claims.
12. Please do not dispose of damaged merchandise until instructed by the carrier to do so.
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