Effective Moderator Skills Prepare Checklist Form (Page 3 of 4) in pdf

Effective Moderator Skills Prepare Checklist Form Page 3

Blackboard Collaborate

Prevent Fender-Benders Checklist

Best Practices

 Audio Setup Wizard (Tools > Audio > Audio Setup Wizard)

Should solve any issues with hearing audio or speaking into the microphone.

 Use appropriate connection settings (Preferences > Session > Connection)

 Watch status indicators. If you see lots of orange and red indicators by Participant’s

names, limit the use of bandwidth intensive tools (web camera, application sharing,

large images in Whiteboard)

 If there is an issue: stay calm and keep the group engaged while you help the

individual.

 Clear your Java Cache at least once a month.

Participant Cannot Speak?

 Verify that the Participant has Audio permission.

 Ask Participant to click on the Talk button in the Audio & Video panel. Verify that there is

a blue microphone icon next to their name in the Participants panel.

 Is the Maximum Talkers set to a number higher than one?

 Have Participant run the Audio Setup Wizard.

 Have Participant exit and re-enter the session.

 Have them dial-in (if activated) or use Chat to participate.

 Encourage them to contact technical services.

Participant Cannot Hear?

 Verify that others can hear you. If no one can hear you, use above tips.

 Have Participant run the Audio Setup Wizard.

 Have Participant exit and re-enter the session.

 Have them dial-in (if activated).

 Encourage them to contact technical services.

Participant(s) say your voice sounds like a chipmunk or helium-like

 Ask Participant to close bandwidth intensive websites.

 Check to make sure that the Participant is connected at the correct connection speed.

 On wireless? Ask Participant to switch to hard-wire, if possible.

 Turn off web camera and limit the use of Application Share

If you cannot resolve the issue during the class, direct the student to contact the Blackboard

Collaborate 24/7 helpdesk by using one of the methods list at:

Effective Moderator Skills

Last Updated 11/19/14

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