Service Catalog Template (Page 2 of 3) in pdf

Service Catalog Template Page 2

d. Communication and Collaboration:

IT services that facilitate communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web

conferencing, unified communications, media and content management systems, and web application development and hosting.

e. Infrastructure:

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for the university/divisional

activities. Includes data centers, network backbone, wireless (mobile app development), database administration, central storage and

system backup solutions, server virtualization, visualization, and systems management and operations.

f. Security:

Infrastructure and services that provide security, data integrity, and compliance for university activities. Includes security services such

as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security,

identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and

services, and data access and stewardship

g. IT Professional Services:

Services that are consultative in nature. May include IT training, consulting/advisory services (help desk), business continuity/disaster

recovery, enterprise architecture, portfolio/project management, and IT service management and operations.

h. End-Point Computing:

User productivity services that enable community members to perform their day-to-day work, including providing access to enterprise

services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and

printing.

Service Catalog Template Page 2