Service Catalog Template printable pdf download

Service Catalog Template

Definition. Two types of IT services:

a. Customer-facing services:

The focus is on the outcomes the IT service enables users (faculty, students, staff) to achieve. It is “a means of delivering value to

customers by facilitating outcomes customers want to achieve.” It is necessary to understand the business process that the service will

enable, and the outcomes that the service enables users to achieve.

Services in categories a – d, g – h.

b. Enabling services:

Core infrastructure services that directly enable customer-facing services.

Services in categories e and f.

Categories:

a. Teaching and Learning:

Instructional technology, tools, and resources directly supporting teaching and learning. Includes (examples only!) learning management

systems, classroom technology, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars,

and other academic tools for faculty and students.

b. Research:

Services supporting the research activities, including specialized storage and computation, high-performance and high throughput

computing (HPC), visualization, lab-management systems, and research administration.

c. Administration and Business:

Enterprise and local services that support the administrative and business functions of the university/division. Includes finance, human

resources, student information systems, conference and event management, business analytics, business intelligence, reporting.

Service Catalog Template